Slack Integration

Get your competitive intelligence delivered directly to your team's Slack workspace. This guide walks you through setting up and customizing your Slack integration.

Prerequisites

Before you begin, you'll need:

A RivalReport account (Standard plan or higher)
Admin access to your Slack workspace, or permission to add apps

Setting Up Slack Integration

Step 1: Connect Your Workspace

Log in to your RivalReport dashboard
Go to Settings > Integrations
Click Connect Slack
You'll be redirected to Slack to authorize the connection
Select your workspace and click Allow

Step 2: Choose a Channel

After connecting, select where reports should be delivered:

Choose an existing channel, or create a new one
We recommend a dedicated channel like #competitive-intel
Click Save

Step 3: Configure Delivery Settings

Customize what gets sent to Slack:

Weekly reports — Full digest every Monday
Summary format — Brief or detailed summaries

What Gets Sent to Slack

Weekly Reports

Every Monday, you'll receive a formatted summary including:

Key highlights from each competitor
Pricing changes detected
Notable hiring activity
New ad campaigns
Significant website updates

Customizing Notifications

Delivery Preferences

Control how the weekly brief is sent:

Go to Settings > Integrations > Slack
Under Delivery Settings, choose:
- Slack + email — Receive the brief in both places
- Slack only — Keep the brief in-channel
- Email only — Use email as the primary destination

Channel Selection

Most teams use one dedicated channel such as #competitive-intel so the brief is easy to find each week.

Managing the Integration

Updating Channel

To change the delivery channel:

Go to Settings > Integrations > Slack
Click Change Channel
Select the new channel
Click Save

Pausing Notifications

To temporarily pause Slack notifications:

Go to Settings > Integrations > Slack
Toggle Pause Notifications
Notifications will resume when you toggle back

Disconnecting Slack

To remove the Slack integration:

Go to Settings > Integrations > Slack
Click Disconnect
Confirm the disconnection

You can reconnect at any time.

Troubleshooting

Messages Not Appearing

If messages aren't showing up:

Verify the bot is in the channel (invite @RivalReport if needed)
Check that the channel still exists
Verify the integration is connected in Settings
Try disconnecting and reconnecting

Permission Errors

If you see permission errors:

Ensure you have admin access to the workspace
Check that the RivalReport app hasn't been removed
Verify the channel permissions allow bot posts

Message Formatting Issues

If messages look broken:

Try a different channel
Check if other bots work correctly
Contact support if the issue persists

Team Access

Any team member can view Slack messages, but only admins can:

Change integration settings
Update channel selection
Disconnect the integration

Security

Our Slack integration follows security best practices:

We only request necessary permissions
We never read your other Slack messages
Connection uses OAuth 2.0
You can revoke access at any time