Billing and Payments

This guide covers everything about managing your RivalReport subscription and payments.

Payment Methods

Accepted Payment Methods

We accept:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• Enterprise: ACH bank transfer, wire transfer, invoicing

Updating Payment Method

To update your card:

1. Go to Settings > Billing
2. Click Payment Method
3. Click Update
4. Enter your new card details
5. Click Save

Your next charge will use the new payment method.

Payment Failures

If a payment fails:

1. We'll notify you by email
2. You have 7 days to update your payment method
3. We'll retry the charge automatically
4. After 7 days, your account may be downgraded

To resolve a failed payment:

1. Go to Settings > Billing
2. Update your payment method
3. Click Retry Payment

Invoices and Receipts

Viewing Invoices

To view your invoices:

1. Go to Settings > Billing
2. Click Billing History
3. View or download any invoice

Invoice Contents

Each invoice includes:

• Invoice number and date
• Plan details and period
• Amount charged
• Payment method (last 4 digits)
• Tax information (if applicable)

Custom Invoice Information

To add company details to invoices:

1. Go to Settings > Billing
2. Click Invoice Settings
3. Add your:
   • Company name
   • Billing address
   • VAT/Tax ID (if applicable)
4. Click Save

Future invoices will include this information.

Billing Cycles

Monthly Billing

• Charged on the same date each month
• If that date doesn't exist, charged on the last day
• Example: Signed up January 15 → charged February 15

Annual Billing

• Charged once per year on your anniversary date
• Includes discount compared to monthly billing
• No refunds for unused months (but you can downgrade)

Changing Billing Cycle

To switch from monthly to annual:

1. Go to Settings > Billing
2. Click Switch to Annual
3. Review the new pricing
4. Confirm the change

You'll be charged the annual amount immediately, with credit for any remaining monthly period.

Cancellation

How to Cancel

To cancel your subscription:

1. Go to Settings > Billing
2. Click Cancel Subscription
3. Select a reason (optional, helps us improve)
4. Confirm cancellation

What Happens When You Cancel

• Access continues until the end of your billing period
• You can export your data before access ends
• Historical data is retained for 30 days after cancellation
• You can resubscribe at any time

Reactivating After Cancellation

To resubscribe:

1. Log in to your account
2. Go to Settings > Billing
3. Click Reactivate
4. Choose your plan
5. Enter payment details

If within 30 days, your previous data and settings are restored.

Refunds

Money-Back Guarantee

We offer a 7-day money-back guarantee:

• Applies to new subscriptions only
• Request within 7 days of first payment
• Full refund, no questions asked

To request a refund, contact support.

Other Refund Situations

We handle refunds case-by-case for:

• Billing errors
• Service issues
• Duplicate charges

Contact support to discuss your situation.

Taxes

Sales Tax

We collect sales tax where required by law. Tax rates depend on your location and are calculated automatically at checkout.

Tax Exemption

If your organization is tax-exempt:

1. Go to Settings > Billing
2. Click Tax Settings
3. Upload your tax exemption certificate
4. We'll review and apply the exemption

VAT for EU Customers

EU customers:

• VAT is added automatically based on your location
• Business customers can enter their VAT ID for reverse charge
• VAT ID can be added in Settings > Billing > Tax Settings

Enterprise Billing

Enterprise customers have additional options:

• Net 30 invoicing — Pay within 30 days of invoice
• Purchase orders — We can process POs
• Wire transfer — For large annual payments
• Custom contracts — Tailored terms and pricing

Contact your account manager or sales@rivalreport.io for enterprise billing.